Raghava Projects
Crm Manager
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹50,000 – ₹70,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
Job Description CRM Manager
Experience: 5–12+ Years
Industry: Construction / Real Estate
Key Responsibilities:
* Manage customer relationships from booking to possession and post-handover.
* Handle customer queries, complaints, and escalations.
* Coordinate with Sales, Accounts, Legal, Projects, Engineering, and MEP teams.
* Monitor customer payments, documentation, agreements, and possession activities.
* Ensure timely resolution of customer issues and maintain customer satisfaction.
* Manage CRM records, MIS reports, and customer feedback.
* Lead and monitor the CRM team and ensure KPI achievement.
* Coordinate customer site visits, handover, and post-possession support.
Key Skills:
* Excellent communication and customer-handling skills.
* Strong coordination and problem-solving ability.
* Knowledge of real estate/construction processes.
* Good MS Excel, CRM software, and reporting skills.
* Team management and leadership skills.
Qualification: Graduate in Management, Marketing. MBA preferred.
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