CRM Manager

Job title: Customer Relationship Manager (CRM)

Company: Panacorp Software Solutions

Location: Nagercoil, Tamil Nadu

Experience: 3-5 years

Salary: ₹18,000–₹32,000 per month

Job type: Full-time, on-site

Job description

About the company

Panacorp Software Solutions is a research and development company based in Nagercoil, providing research assistance, academic support, and technical solutions to PhD scholars and students worldwide.

Job summary

We are looking for a Customer Relationship Manager to manage client relationships, coordinate with internal teams, handle client enquiries, and ensure effective communication and follow-up throughout the client engagement process.

Key responsibilities

• Build and maintain positive relationships with existing and prospective clients.
• Communicate with clients to understand their requirements and provide timely updates.
• Coordinate with the business development and research teams for effective client handling.
• Follow up on client enquiries, ongoing projects, and service requests.
• Maintain accurate client records, interaction details, and follow-up reports.
• Handle client concerns professionally and coordinate with relevant teams for resolution.
• Monitor client satisfaction and support client retention.
• Manage client onboarding and maintain long-term client engagement.
• Track pending enquiries and ensure timely follow-ups.
• Prepare regular reports on client interactions and relationship status.

Required qualifications and skills

• Bachelor's degree in any relevant discipline.
• 1–3 years of experience in customer relationship management, client coordination, customer support, or a related field.
• Strong verbal and written English communication skills.
• Good interpersonal, problem-solving, and coordination skills.
• Ability to manage multiple clients and follow-ups efficiently.
• Basic knowledge of MS Office, Excel, and CRM tools.
• Customer-focused approach with good organizational skills.

Preferred skills

• Client relationship management
• Customer handling and retention
• Professional communication and negotiation
• CRM data management
• Follow-up management and reporting
• Team coordination and issue resolution

Additional details

• Employment type: Full-time
• Work mode: On-site
• Working days: 6 days per week
• Salary: Based on experience and interview performance

Interested candidates can apply with their updated resume.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person