CRM Process Specialist

About the job

The Process and Compliance Specialist will be responsible for process documentations, change management, process analysis and risk and compliance activities of CRM department.

What You’ll Do:

Responsible for duly creation and implementation of CRM documentations and ensure adherence of employees

Assist in the development and implementation of change management and ensure adherence of employees in the implemented process

Manage, coordinate, and promote awareness of CRM team to risk and compliance related programs, which includes, but not limited to:

Business continuity management

Audit related engagements

Risk and control self-assessment (RCSA)

Compliance courses (AMLA, DPA, Info Sec and others as required by the company)

Identify process gaps and improvement opportunities by analyzing current existing processes and documentations

Recommend alternative approaches to improve overall efficiency of the unit while ensuring that processes are mapped appropriately to control procedures aligned with specific business risks.

Perform all other duties assigned by immediate supervisor.

What You Need To Have:

At least 3 years of work-related experience

Intermediate knowledge of MS Office, Sharepoint, Bizagi Modeler

Intermediate knowledge in continuous improvement, including change management and process mapping

Nice to Have Areas

Project management experience is nice to have.

Yellow or Greenbelt Six Sigma Certification

Previous work in a multinational company is an advantage

Job Perks You'll Enjoy:

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits Internal Career Mobility

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Job Snapshot

Updated Date

15-10-2026

Department

Customer Relationship Management

Location

Vertis, NA, Quezon City, Metro Manila, National Capital Region (ncr), Philippines

Employee Type

Probationary