CRM Project Manager

Team: Change & PMO

Location: Remote

Work pattern: Monday-Friday, 35 hours per week

Salary: Up to £56,655.95 per year

Contract: Fixed term contract until the end of December 2027

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our CRM Project Manager:

• Lead the end-to-end delivery of Microsoft Dynamics 365 CRM implementation

• Ensure robust project governance is in place, create, maintain and govern project documentation

• Develop, maintain, and manage detailed project plans, milestones and dependencies

• Develop, maintain, and manage project budgets

• Provide regular progress reports to project and programme boards and other key stakeholders

• Identify, manage and escalate project risks and issues as required

• Act as the primary project delivery contact for all stakeholders, including delivery partners and managing supplier deliverables and dependencies

• Build strong working relationships and proactively engage with stakeholders at all levels

• Oversee test planning and execution, ensuring all activity is embedded within the project plan

• Ensuring benefits realisation is considered throughout delivery

About the Change team:

• The Change and PMO team sit within the Shared Services Directorate

• The team are responsible for the development and delivery of strategic projects and programmes and the successful adoption of change at Cats Protection

• It’s a very exciting time to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvement required to get us there

What we’re looking for in our CRM Project Manager:

• We’re looking for someone who can start immediately or has a notice period of less than four weeks, due to the fixed-term nature of this role. Please bear this in mind when applying

• Proven experience leading the end-to-end delivery of Microsoft Dynamics 365 CRM implementation, working within an Agile methodology and framework such as Scrum or Kanban

• Relevant professional project or programme Management qualification (e.g. PRINCE2, APM)

• Relevant professional qualification or equivalent experience in change management

• Strong understanding of CRM concepts, best practice, processes, software and tooling

• Experience of collaborating with developers and technical leads on requirements

• Track record of successful project management and delivery

• Excellent relationship building skills with a collaborative approach, influential communicator

What we can offer you:

• 26 days’ annual leave plus bank holidays, increasing with service

• A competitive contributory pension scheme and life assurance for peace of mind

• Health and wellbeing support to help you stay well while working remotely

• Flexible working options to support a healthy work–life balance

• Ongoing learning and development to help you build your skills and grow your career

• Financial wellbeing support, including access to Salary Finance

• Additional support such as eye care vouchers and confidential employee advice services

• Access to discounted pet insurance to help care for your pet’s health

Learn more about our full reward package here

Application closing date: 26th August 2026

Virtual interview date: On a rolling basis as suitable applications are received

Applications may close before the deadline, so please apply early to avoid disappointment.

If successful, your recruitment journey will include:

1. anonymised application form

2. virtual interview

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.