CRM requirement- FUNCTIONAL Position

About Us:

At Innovation Technologies, we are a reputable technology services and consulting firm with a Global reach. We specialize in providing high-quality services that deliver impactful results to our clients. Our mission is to empower businesses to achieve more by leveraging the latest technological advancements and best practices in their industries.

Job Summary/Objective:

The ideal candidate will have a deep understanding of Customer Relationship Management (CRM) processes, with a focus on Quotation to Cash (QTC), services, data synchronization, and integration with ECC (Enterprise Central Component). The candidate should also have a strong knowledge of ECC Sales and Distribution (SD) processes. In this role, you will play a critical role in configuring, optimizing, and maintaining our CRM system to meet the needs of our organization and enhance customer satisfaction.

Responsibilities:

• Configure and customize the Quotation to Cash (QTC) process within CRM to streamline sales and order management.
• Manage and optimize CRM services, including service contracts and service order processing, to ensure efficient service delivery.
• Utilize middleware tools and settings to facilitate seamless data integration between CRM and other systems.
• Implement and maintain data synchronization processes, including initial data loads and delta updates, for critical data such as partners, product master data, condition records, and transactional data.
• Configure partner determination procedures within CRM to accurately determine relevant partners in various CRM transactions.
• Define and customize pricing procedures and conditions within CRM to meet pricing requirements and ensure accuracy in sales transactions.
• Configure billing processes within CRM, including invoice generation and integration with financial systems.
• Create and customize action profiles to automate CRM processes and trigger actions based on specific events and workflows.
• Establish and maintain seamless integration between CRM and ECC, ensuring data consistency and process synchronization.
• Leverage your expertise in ECC Sales and Distribution (SD) processes to provide insights and solutions that align CRM with broader organizational goals.

Experience:

• Bachelor’s degree in a related field, such as Computer Science or Business Administration.
• Minimum of 6 years of experience working in CRM Functional roles with a focus on SAP CRM or similar CRM systems.
• Proficiency in CRM QTC processes, services, middleware, data synchronization, partner determination, pricing, billing, action profiles, and CRM-ECC integration.
• Strong knowledge of ECC SD processes.
• Experience in preparing job descriptions and defining roles and responsibilities.
• Problem-solving abilities and a collaborative mindset.

Qualifications and Skills:

• Bachelor’s degree in a related field, such as Computer Science or Business Administration.
• Relevant certifications in CRM and ECC are a plus.
• Excellent communication and interpersonal skills

Work Environment:

We believe in fostering a positive and inclusive work environment that encourages innovation, growth, and collaboration.

Company Culture:

• Diversity and Inclusion: Innovon Tech promotes a culture of diversity and inclusion, recognizing the value of different perspectives, backgrounds, and experiences. They aim to create an inclusive work environment where all employees feel respected, valued, and empowered.
• Innovation and Continuous Improvement: Innovon Tech values innovation and encourages employees to think creatively, embrace change, and identify opportunities for improvement.
• Work-Life Balance: Innovon Tech recognizes the importance of work-life balance and promotes employee well-being. They offer flexible work arrangements, wellness programs, and resources to help employees manage their personal and professional lives effectively.
• Core Values: Respect, Trust, Transparent, Truthful, Passion, Proactive, and Accountable.

How to Apply: Interested Candidates please share your resume with “hr@localhost” or upload your resume at Innovon Tech website: https://innovontek.com/careers .

Job Category: Development

Job Type: Contractor Full Time

Job Location: Bangalore