CRM - Sales

• Assign and track sales leads to the respective Sales Consultants.
• Conduct timely follow-ups with prospective customers to maximize lead conversion.
• Coordinate vehicle test drives and customer appointments.
• Ensure all customer interactions are accurately updated in the CRM system.
• Monitor lead ageing and ensure prompt follow-up by the sales team.
• Collect customer feedback after vehicle delivery and maintain customer satisfaction records.
• Address customer concerns and coordinate with relevant departments for resolution.
• Generate daily, weekly, and monthly CRM and sales activity reports.
• Assist in planning customer engagement activities, promotional campaigns, and loyalty programs.
• Maintain confidentiality of customer information and comply with company data protection policies.
• Support customer retention initiatives and encourage repeat vehicle purchases and referrals.

Benefits:

• Health insurance

Work Location: In person