CRM, Senior Executive

About Us Stagwell Media is a global media agency that delivers performance built to unlock ambition on every platform. As part of Stagwell, the challenger network transforming marketing through AI, Stagwell Media is transforming media through an agile, integrated model that powers growth and helps brands navigate an evolving marketplace. Powered by next-generation agentic technology, including The Media Machine, its AI-native operating system, the agency accelerates optimization, maximizes media investment efficiency and drives higher-quality audience engagement. With more than 2,300 experts across 50+ markets, Stagwell Media delivers transformative results for leading global brands including Lenovo, DP World, and P&G.

Overview We are hiring a Senior CRM Specialist to support CRM delivery across client projects in the retail and ecommerce sector.

The role will focus on day-to-day CRM campaign operations, marketing automation maintenance, audience segmentation, QA, reporting support, and platform execution. The ideal candidate should be hands-on, detail-oriented, and comfortable working in a fast-paced CRM environment across multiple channels, markets, and languages.

This is an execution-focused role suited for someone with strong CRM platform experience and the ability to manage high-volume campaign delivery with accuracy and consistency.

Responsibilities

• Manage day-to-day CRM campaign setup and deployment across client projects
• Execute campaigns across channels such as email, push notifications, SMS, WhatsApp, and in-app messaging
• Build and prepare audiences based on approved campaign briefs and segmentation rules
• Conduct campaign QA, including links, audience logic, suppression rules, language versions, scheduling, and tracking parameters
• Maintain campaign trackers and ensure delivery timelines are met
• Support new and existing marketing automation journeys by updating content, assets, and campaign logic based on approved inputs
• Monitor live automations and flag delivery issues, performance drops, or required updates
• Prepare basic post-campaign performance reports and summaries
• Coordinate with internal strategy, client servicing, creative, and analytics teams to ensure smooth campaign delivery
• Follow CRM best practices around frequency capping, suppression, consent, personalization, and customer experience

Equal Opportunities We are an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.