CRM Service Coordinator

We are looking for a proactive CRM Service Coordinator Assistant to manage customer service requests, coordinate service schedules, and maintain strong client relationships. The candidate will act as a bridge between customers, the service/technical team, and management, ensuring timely resolution of complaints and smooth after-sales service.

Customer Service Coordination:Receive, log, and track customer complaints/service requests via calls, emails, or CRM softwareAssign service requests/complaints to the concerned service engineer/technicianSchedule and coordinate service visits, AMC (Annual Maintenance Contract) calls, and follow-upsEnsure timely closure of complaints and update status in the CRM systemFollow up with customers for feedback after service completionEscalate unresolved or critical issues to the service manager/senior teamCRM & Documentation:Maintain and update customer database, service history, and warranty records in CRM softwarePrepare and maintain AMC records, renewal reminders, and contract trackingGenerate service reports, complaint status reports, and MIS for management reviewCoordinate spare parts requirements with the service/technical team and storesMaintain records of service calls, spare parts used, and billing detailsCoordination & Support:Coordinate with the sales team for handovers of new customers/installationsLiaise with service engineers/technicians for scheduling, route planning, and status updatesAssist in preparing service quotations, invoices, and AMC proposalsHandle customer inquiries related to warranty, service charges, and AMC termsSupport in resolving billing or invoicing discrepancies related to service calls.

Required Skills & Qualifications:Graduate in any discipline (Engineering background preferred but not mandatory)1–3 years of experience in CRM/service coordination, preferably in HVAC, electrical, or technical service industryProficiency in CRM software, MS Excel, and MS OfficeStrong communication skills (English, Hindi, Marathi)Good organizational and multitasking abilitiesCustomer-focused attitude with problem-solving skillsAbility to coordinate with multiple teams (service, sales, technical) simultaneouslySalary: As per industry standards / based on experienceWorking Hours: [e.g., 9:30 AM – 6:30 PM, Monday to Saturday]

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person