CRM Solution Architect & Backend Integration Engineer (Zoho Ecosystem)

Designation : CRM Solution Architect & Backend Integration Engineer (Zoho Ecosystem)

About the Role

We are looking for a technically strong CRM Solution Architect & Backend Integration Engineer to build, customize, and maintain our CRM ecosystem. This role involves working on Zoho CRM customization, business workflow automation, backend API development, and third-party integrations to create a scalable business technology system. The ideal candidate should have experience in understanding business processes and converting them into technical solutions.

Key Responsibilities

1. Zoho CRM Development

• Configure and customize Zoho CRM modules, layouts, fields, workflows, and Blueprints.
• Build and maintain CRM automation processes.
• Develop custom functions using Deluge scripting.
• Manage CRM data structure, permissions, and user roles.
• Optimize CRM workflows for sales, operations, and customer lifecycle management.

2. Backend & API Development

• Develop and maintain backend APIs for CRM integrations.
• Build REST APIs and webhook-based integrations.
• Handle data synchronization between multiple platforms.
• Manage authentication, API security, and error handling.

3. System Integrations

Work on integration between:

• Zoho CRM
• Zoho Books
• Website platforms
• Mobile applications
• Payment gateways
• Internal business portals

Responsibilities include:

• Customer data synchronization
• Payment status updates
• Invoice/payment information flow
• Automated workflow triggers

4. CRM Automation & Business Process Management

Build automation for:

• Lead management
• Sales pipeline movement
• Follow-ups
• Notifications
• Payment workflows
• Operations handover
• Customer communication

5. Development Collaboration

• Work closely with frontend developers, product teams, and operations teams.
• Understand frontend requirements and provide backend architecture and APIs.
• Support internal tools, dashboards, and business applications.

Required Skills Mandatory

• Strong experience with Zoho CRM customization
• Zoho Blueprint and Workflow automation
• Deluge scripting
• Zoho CRM API and Webhooks
• REST API development
• Backend development experience in anyone: o Node.js / NestJS o Python Django / FastAPI o Java Spring Boot
• Database knowledge: o PostgreSQL o MySQL

Preferred Skills

• Zoho Books integration experience
• Razorpay/payment gateway integration experience
• Experience with CRM-based applications
• Cloud deployment knowledge (AWS preferred)
• Understanding of system architecture and integrations

Candidate Profile

• The ideal candidate should: Be comfortable working independently on CRM and backend systems.
• Have strong problem-solving skills.
• Understand business workflows and automation.
• Be able to communicate with technical and non-technical teams.
• Take ownership of development, maintenance, and improvements.

Interested candidate to share their CV on [email protected]

Pay: From ₹27,000.00 per month

Work Location: In person