CRM Solution Architect (MS Dynamics Salesforce Agent force)

Role & responsibilities

• 8 years to 15 years of experience in CRM implementations both in functional and technical areas
• Experienced with End to End CRM Transformation Projects
• Experienced with CRM implementations on Cloud
• Extensive experience and deep knowledge in CRM functional processes
• Working experience in any CRM technology product like Salesforce CRM, MS Dynamics 365 etc
• Excellent Communication Skills & Customer Frontending experience
• Good Analytical & Problem solving skills
• Working experience with Cloud Transformations / Implementations
• Certified in any CRM technology product
• Deep Understanding & Knowledge in Sales, Makreting, Service, CPQ, Commerce, Portal processes
• Experience in working in CRM integrations with upstream and down stream applications in landscape
• Configuration & Customization of CRM products like Salesforce, MS Dynamics CRM etc
• Knowledge on AI, DevOps, Automation Tools usage and implementations
• Presales Process knowedge