CRM Specialist

Who you are

• Deep, hands-on HubSpot experience across Sales and Marketing Hub: workflows, properties, lifecycle stages, lead routing and rotation, deduplication and reporting
• A strong implementer who can take defined rules and build them correctly, reliably and quickly, with little hand-holding
• Experience building marketing operations in HubSpot: campaigns, forms, landing pages, nurture workflows, enrichment and lead/account scoring
• Experience keeping CRM data clean and well structured in a multi-team environment
• Comfort building and maintaining dashboards that answer specific questions from team leads and managers
• Experience working with HubSpot alongside other GTM tools (enrichment, outreach, data orchestration)
• A problem-solving mindset. We move fast and figure things out as we go, so we need someone who can diagnose why something isn't working, propose a fix, and run with it rather than wait for detailed instructions

What the job involves

• Prismic runs its go-to-market motions, sales, customer success, marketing and partnerships (BDR, AE, CSM, APM, Field Marketing), on HubSpot. We're looking for a hands-on HubSpot Administrator (contract) who knows the tool inside out and can implement what we need: clean data, reliable routing and workflows, accurate reporting, and clear documentation
• You'll work closely with our revenue and marketing teams, who set the rules and priorities, and you'll turn them into a well-built, well-maintained HubSpot that the whole team can trust as the single source of truth
• Days/week: 3 days per week (can be reduce to 2 days per week after 6 month (cleaning phase), depending on events)
• Data quality & structure:
• Keep company and contact data clean, complete and consistent: deduplication, standardized properties, accurate lifecycle stages, and the required-field and lead-status rules we set. Set up record structures and views so each team sees what's relevant to them
• Account ownership & routing:
• Implement and maintain our account ownership and routing logic across BDR, AE, APM and CSM, including outbound Book-of-Business setup, event leads and inbound leads. Keep ownership accurate as people and accounts change, and make sure inbound leads reach the right owner reliably
• Workflows & automation:
• Build, maintain and document HubSpot workflows across the lead, sales and customer lifecycle, from lead capture and routing through to renewals. Make sure automations fire reliably, and keep clear documentation of what each workflow does
• Customer success & renewals:
• Set up the renewals automation and post-sale handoffs we define, and make sure active customer accounts are protected from prospecting outreach
• Marketing operations:
• Set up and standardize the marketing engine in HubSpot: campaign setup (landing pages, forms, sequences, follow-up logic), and a repeatable process for launching lead-generation assets, partner campaigns and gated content. Implement the lead enrichment process (including via Clay), ICP-fit evaluation, and the lead and account scoring models we define, and maintain them as the logic evolves
• Build the nurturing workflows and the marketing-to-sales handoff that turn engagement signals (content downloads, event attendance, form submissions, website visits) into follow-up tasks and alerts for sales
• Integrations & source of truth:
• Maintain HubSpot's connections to our wider GTM stack (including enrichment tooling such as Clay) so data stays consistent and HubSpot remains the single source of truth
• Reporting & dashboards:
• Build and maintain dashboards for sales, CS, marketing and leadership on clean, consistently defined data, and keep existing reporting fit for purpose
• Documentation:
• Document how things are set up: required fields, ownership and routing logic, workflows and processes, so the team can follow them