Tynor Orthotics
Crm Specialist
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹700,000 – ₹1,000,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
17 September 2026
What they need
Key Responsibilities:-
Drive sales through remarketing and retargeting campaigns via email and WhatsApp marketing.
Manage end-to-end CRM process and customer lifecycle using the Zoho CRM platform.
Increase Customer Lifetime Value (LTV) through structured engagement and retention strategies.
Reduce customer complaints and improve complaint resolution time.
Lead the customer service function for online and D2C sales channels.
Coordinate with Quality, R&D, Domestic Sales, E-Commerce Sales, and FG Dispatch teams for smooth service delivery.
Track and report key CRM metrics including LTV, complaints, and remarketing conversion.
Lead and mentor the CRM team as Team Lead, with 1 direct report.
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