CRM SR. Executive/ Executive

Job Description CRM SR. Executive/ Executive

Job Summary:
We are looking for a customer-focused and proactive CRM Executive to manage customer relationships, address queries, coordinate with internal teams, and ensure a positive customer experience. The candidate will be responsible for maintaining customer records, handling follow-ups, resolving complaints, and preparing relevant reports.

Key Responsibilities:

• Manage day-to-day customer interactions and maintain strong customer relationships.
• Handle customer queries, complaints, and requests through appropriate communication channels.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow up with customers regarding queries, orders, services, and pending requirements.
• Maintain accurate and updated customer information in the CRM/ERP system.
• Track customer interactions, complaints, feedback, and resolutions.
• Prepare CRM/MIS reports and maintain relevant records and documentation.
• Monitor customer feedback and identify areas for improving customer satisfaction.
• Ensure timely communication and follow-up with existing customers.
• Support the Sales and other relevant teams in customer-related activities.
• Maintain proper documentation of customer interactions and transactions.
• Perform other CRM/customer coordination activities as assigned by the management.

Required Skills:

• Customer Relationship Management (CRM)
• Customer Handling & Customer Support
• Client Coordination
• Query & Complaint Resolution
• Customer Follow-up
• CRM/ERP Software
• MS Excel & MIS Reporting
• Good Communication & Interpersonal Skills
• Data Management & Documentation
• Coordination Skills

Candidate Profile:

• Graduate in any discipline.
• Relevant experience in CRM, Customer Support, Client Coordination, Sales Coordination or a similar role will be preferred.
• Good verbal and written communication skills.
• Strong follow-up and coordination abilities.
• Good knowledge of MS Excel and CRM/ERP tools.
• Customer-oriented approach with good problem-solving skills.