CRM Technical Lead / Solution Designer

About Dipole Group

We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Dipole operates locally, regionally, and internationally. Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain. Dipole Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Overview

We are seeking an experienced CRM Technical Lead / Solution Designer to join our Digital Engineering team, supporting mission-critical telecommunications systems, enterprise CRM platforms and digital transformation initiatives.

The successful candidate will be responsible for technical solution design, application development, system integration, platform modernisation and end-to-end delivery across Siebel CRM, Salesforce Commerce Cloud, eCommerce, Adobe Experience Manager (AEM), Oracle SOA, MuleSoft and AWS.

The role requires strong hands-on technical expertise, solution architecture capabilities and leadership in driving scalable, secure and high-performing enterprise applications, ensuring alignment with business requirements, engineering standards, Service Level Agreements (SLAs) and enterprise architecture principles.

Key Responsibilities

Technical Analysis & Solution Design

• Analyse business, functional, UI/UX and backend integration requirements.

• Collaborate with clients, UI/UX designers, solution architects and engineering teams to assess technical feasibility.

• Review solution designs, flowcharts, sequence diagrams and integration patterns.

• Identify gaps between business requirements and technical designs.

• Prepare low-level technical specifications, impact assessments, POCs and prototypes.

• Design, develop and enhance Siebel CRM applications, including UI and backend components.

• Develop reusable frameworks, boilerplate code and integration components.

• Establish coding standards, engineering best practices and development guidelines.

• Conduct unit testing, integration testing, code reviews and defect resolution.

• Ensure applications meet functional, performance, security and non-functional requirements.

• Investigate production issues and improve application stability and performance.Enterprise Integration & Modernisation

• Design and deliver API-led integrations using MuleSoft, Apigee, Oracle SOA and related technologies.

• Support Salesforce Commerce Cloud, Adobe Experience Manager and eCommerce platform integrations.

• Contribute to AWS and AEM Cloud migration, Java upgrades and application modernisation.

• Support CI/CD transformation, release automation and DevSecOps practices.

• Identify opportunities to improve platform scalability, resilience and operational efficiency.

Technical Leadership & Delivery

• Lead and mentor junior and mid-level developers.

• Provide technical governance through architecture reviews, solution assessments and peer code reviews.

• Coordinate deployment readiness, release management and production implementation.

• Develop standard operating procedures and technical documentation.

• Collaborate with business, product, architecture and delivery stakeholders to manage risks and dependencies.

• Drive security remediation, application stabilisation and continuous improvement initiatives.

Essential Skills & Experience

• Extensive hands

-on experience in Oracle Siebel CRM development and technical design

• Experience with Salesforce Commerce Cloud, eCommerce and Adobe Experience Manager (AEM)

• Experience with MuleSoft, REST APIs, Apigee and enterprise integration architecture

• Working knowledge of AWS, cloud migration and application modernisation.

• Strong understanding of Agile, CI/CD, DevOps and enterprise release management.

• Proven experience leading development teams and delivering complex enterprise applications.

• Excellent analytical, problem-solving, stakeholder management and communication skills.

Next Steps
If you would like to express interest in the role, please click on the APPLY button now. Due to the high number of applicants, only shortlisted candidates will be contacted for further discussion within 3-5 business days. We thank you for taking an interest in this opportunity with us.

Job Type: Full-time, Permanent

Salary: From $100,001 AUD per annum plus superannuation

Pay: From $100,000.00 per year

Work Location: Hybrid remote in North Sydney NSW 2060