AP FOUNDATION

Job Summary
We are looking for an enthusiastic and experienced CRM Trainer to conduct classroom and practical training for students enrolled in Customer Relationship Management (CRM) courses. The trainer will be responsible for delivering engaging sessions, developing students' communication and customer-handling skills, conducting assessments, and supporting students in becoming job-ready.
Key Responsibilities
<ul>
<li>Conduct classroom and practical training sessions for CRM/Customer Service courses.</li>
<li>Deliver training on customer service, communication skills, telephone etiquette, and customer handling.</li>
<li>Explain CRM concepts, customer relationship management processes, and workplace practices.</li>
<li>Conduct role plays, group activities, mock calls, and practical exercises.</li>
<li>Prepare lesson plans, presentations, assignments, and training materials.</li>
<li>Conduct pre-tests, post-tests, quizzes, and periodic assessments.</li>
<li>Monitor student attendance, participation, learning progress, and performance.</li>
<li>Provide individual feedback and additional support to students who require improvement.</li>
<li>Maintain daily training records, attendance sheets, assessment records, and other required documentation.</li>
<li>Use computer-based training tools and online platforms effectively.</li>
<li>Coordinate with the Centre Head and placement team regarding student performance and placement readiness.</li>
<li>Maintain a professional, positive, and disciplined classroom environment.</li>
<li>Support students in interview preparation, resume preparation, and workplace readiness.</li>
<li>Ensure training is delivered according to the prescribed curriculum, schedule, and quality standards.</li>
</ul>
Required Skills
<ul>
<li>Good communication and presentation skills.</li>
<li>Strong knowledge of customer service and CRM concepts.</li>
<li>Ability to engage and motivate students.</li>
<li>Good command of English and preferably Hindi/Odia.</li>
<li>Basic computer proficiency, including MS Office and online tools.</li>
<li>Good classroom management and interpersonal skills.</li>
<li>Ability to conduct practical activities, role plays, and mock customer interactions.</li>
<li>Strong documentation and reporting skills.</li>
</ul>
Educational Qualification
<ul>
<li>Graduate in any discipline.</li>
<li>Candidates with a diploma/certification in Customer Service, CRM, Retail, BPO, or related fields will be preferred.</li>
</ul>
Experience
<ul>
<li>1–3 years of experience in CRM, customer service, BPO, call centre, sales, or training.</li>
<li>Candidates with prior experience as a CRM/Customer Service Trainer will be preferred.</li>
<li>Freshers with excellent communication and presentation skills may also be considered.</li>
</ul>
Preferred Candidate Profile
<ul>
<li>Confident and energetic personality.</li>
<li>Passionate about teaching and developing students.</li>
<li>Comfortable conducting both classroom and computer-based training.</li>
<li>Ability to work with students from diverse educational backgrounds.</li>
<li>Responsible, punctual, and target-oriented.</li>
</ul>
Job Types: Full-time, Permanent
Pay: ₹9,583.23 - ₹26,274.37 per month
Education:
<ul>
<li>Bachelor's (Preferred)</li>
</ul>
Experience:
<ul>
<li>Teaching: 1 year (Preferred)</li>
<li>total work: 1 year (Preferred)</li>
</ul>
Language:
<ul>
<li>English (Preferred)</li>
</ul>
Work Location: In person

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