CRM/PRO

Role & responsibilities

Key Responsibilities

• Make outbound calls to new and existing customers.
• Follow up with leads, enquiries, appointments, and potential customers.
• Maintain accurate customer information and call details in the CRM system.
• Handle customer queries and provide appropriate information about products/services.
• Schedule appointments and coordinate with the relevant team.
• Follow up with customers after appointments or services to ensure satisfaction.
• Maintain regular follow-ups with prospective and existing customers.
• Convert enquiries and leads into appointments or sales wherever applicable.
• Track daily calls, follow-ups, customer responses, and lead status.
• Update CRM records regularly and ensure no leads are missed.
• Build and maintain positive relationships with customers.
• Escalate customer complaints or issues to the concerned department when required.
• Prepare daily/weekly reports on calls, follow-ups, appointments, and conversions.
• Achieve assigned calling, follow-up, appointment, and conversion targets.

Perks and benefits

Accessible workspace, Over time allowance