Cross Dock Operations Manager

Job Title : Cross Dock Operations Manager

Location : Eastvale CA

Reports To : Senior Linehaul Operations Manager

Position Overview The Cross Dock Operations Manager is responsible for overseeing the daily operations

of a high-volume cross-docking facility. This role ensures efficient product flow, accurate

inventory control, and maximum trailer utilization, while maintaining safety, quality, and

performance standards. The ideal candidate thrives in a fast-paced, high-pressure

environment and excels at coordinating with multiple stakeholders to achieve

operational excellence.

Key Responsibilities

• FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing

movement of the oldest freight first.

• Trailer Space Optimization: Oversee high-quality loading practices to maximize

trailer utilization and minimize damage.

• Logistics Coordination: Serve as the primary liaison between the cross dock and

our 4th party labor provider to maintain seamless communication and service

execution.

• Outbound Operations: Manage up to 35 outbound loads per day, ensuring on-

time departures and accurate documentation.

• Inbound Processing: Process all inbound freight within 24 hours in accordance

with established inbound SOPs, ensuring product is accurately placed into

designated lanes or directly loaded into outbound trailers.

• Staff Leadership: Direct, train, and support warehouse staff to meet productivity

and quality targets.

• Problem Resolution: Quickly address and resolve operational issues to maintain

workflow continuity internally and external providers.

• Dispatch Coordination: Maintain working knowledge of local and outbound

dispatch operations to support efficient scheduling and load planning.

• Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT

standards, and operational SOPs.

Qualifications

• Proven experience in cross dock, warehouse, or logistics management (3-5

years preferred).

• Strong understanding of freight handling, trailer loading, and material flow

processes (preferably furniture).

• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, warehouse management systems (WMS),

transportation management system (TMS), and Microsoft Office Suite.

Work Environment

• Fast-paced cross dock facility with multiple inbound and outbound operations

daily.

• Extended hours or weekend work will be required during peak periods.

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