Crowd Manager Supervisor

Amaze, Inspire, Unite

Job Summary:

Crowd Managers are assigned to work at various venues such as Little Caesars Arena, Fox Theatre, and Hockeytown Café. The Crowd Manager is responsible for maintaining security and safety at OEI venues and to ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests.

Key Responsibilities:

• Ensure security and safety of colleagues and guests.
• Ensure security and safety of the venue.
• Manage the movement of activities and guests.
• Perform security screening through the use of Walk Through Metal Detectors (WTMD), handheld wands and bag checks.
• Monitor, patrol and respond to emergency situations inside/outside OEI venues.
• Interact with guests attending events, provide information and direction in a positive and friendly manner.
• Provide effective communication both verbal and written where appropriate.
• Identify, diagnose and resolve safety concerns.
• Effectively generate safety awareness and enforce security best practices.

Required Knowledge, Skills and Abilities:

• High school diploma or general education degree (GED).
• Possess a high level of integrity and ethical standards.
• Excellent customer service skills.
• Flexible schedule; must be able to work most event dates and times.
• Ability to work well under pressures and maintain a positive and professional attitude.
• Ability to sit, stand, navigate stairs, and/or walk for extended periods of time.
• Ability to conduct screening including physical searches and use of a hand held wand.
• Must have the physical stamina to function in a dynamic, demanding work environment.
• Effective communication skills and the ability to write an effective incident report.

Working Conditions:

• Exposure to high noise levels
• Exposure to strobe lights
• Varying weather conditions, from extreme heat to freezing temperature
• Ability to lift up to 20 lbs.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.