Cruise Director

About the role

The Cruise Director oversees the overall guest experience and satisfaction throughout the voyage. You will act as the main point of contact between guests and the onboard team, welcoming guests and providing briefings on the itinerary, vessel facilities, safety procedures, and onboard rules.

Key responsibilities

• Oversee the overall guest experience and satisfaction throughout the voyage
• Welcome guests and provide briefings on the itinerary, vessel facilities, safety procedures, and onboard rules
• Act as the main point of contact between guests and the onboard team
• Coordinate the daily itinerary and guest activities with the Captain and crew
• Ensure activities are conducted safely and according to the agreed schedule
• Communicate and coordinate any itinerary changes caused by weather, safety, or operational requirements
• Coordinate with all onboard departments to ensure guest needs, schedules, and activities are properly managed
• Handle guest inquiries, requests, complaints, and feedback professionally
• Provide daily briefings to guests regarding schedules, activities, weather, and other relevant information
• Monitor and maintain the Company's service standards throughout the voyage

About you

• Ability to represent the Company professionally throughout the voyage
• Ability to maintain the Company's image, reputation, and established service standards
• Ability to resolve guest concerns and escalate significant matters to management when necessary
• Knowledge of applicable safety procedures for guest activities