Cruise Operations Coordinator

At Kuoni Tumlare, part of the JTB Group, we're all about creating amazing travel experiences and solutions that bring joy to our partners and society. We're a lively bunch who truly value everyone's ideas and contributions. We love to see our team grow and thrive, and we're always looking for ways to develop talent from within. The travel industry is full of excitement and endless opportunities, making it a fantastic place to explore and innovate.

Start your next adventure with us! Join our growing team as a Cruise Operations Coordinator and help create incredible cruise experiences while building your career in travel.

The Job

As the “Cruise Operations Coordinator,” you’ll be responsible for coordinating shore excursions, including land service bookings such as restaurants, guides, local coaches, special requests, etc. You will ensure timely confirmations within budget and maintain a high level of operational quality.

Candidates must possess full working rights in France, as we are unable to provide sponsorship for this role. Due to the operational requirements of the position, regular physical presence in the Paris Region is essential.

Key Responsibilities

• Operate tours across France.
• Check itineraries according to sales requirements, destination specifics, budget, and supplier conditions.
• Choose efficient suppliers according to requests.
• Prepare and confirm bookings for all ground services supplier categories and special arrangements for all types of tours.
• Establish and maintain good relationships with all suppliers and clients.
• Handle last-minute changes when groups are traveling, as well as emergency situations and calls reported by the Cruise Manager and clients.

To Succeed in the Role, You Should:

• Be a fast learner, self-motivated, and passionate about delivering quality customer service to our clients
• Take ownership of your area of responsibility.
• Be highly detail-oriented, able to meet deadlines.
• Be a team player with good interpersonal and communication skills.
• Be flexible and solution-driven, adaptable in uncertain conditions.
• Be data-driven.
• Be revenue-focused and driven to achieve targets.

We Are Looking for a Person With:

• Fluency in English and French.
• Extensive destination knowledge of France.
• Knowledge in DMC/incoming/ground handling operations.
• Experience in working with tourism product development.
• Knowledge of American markets.
• Fresh Graduates are also welcome to apply

What We Offer:

• Global Exposure: Work in an international environment with colleagues and clients from around the world.
• Career Stability: Secure your future with a permanent contract, offering you job security and peace of mind.
• Growth Opportunities: Access to continuous learning and development programs to help you grow professionally and personally.
• Hybrid Work : Once onboarding is complete, benefit from a hybrid work model combining two days in our Saint-Ouen office and remote work the rest of the week.
• Competitive salary: Excellent opportunity to gain experience and to develop at one of the world’s leading travel companies