Cruise Operations Manager - Programme

Location: Delhi NCR

Experience: 8-12 Years

Reporting To: Programme Lead - Advisory Engagement

Joining Requirement: Immediate Joiners / Candidates who can join on or before the 1st week of October 2026

Role Overview

We are seeking an experienced Operations Manager with a background in cruise ship operations to oversee planning, coordination, and execution of operations for a cruise sector programme. The role is client-facing and involves working alongside a leading professional-services advisory team, cruise operators, port authorities, and industry stakeholders to drive delivery against programme objectives.

Key Responsibilities

- Oversee day-to-day operations across the cruise programme, ensuring alignment with schedules, service standards, and delivery milestones.

- Coordinate across cruise operators, port authorities, vendors, and supply-chain functions to ensure smooth execution of programme activities.

- Develop and manage operational plans, budgets, resource allocation, and progress tracking.

- Monitor operational timelines, identify bottlenecks, and implement corrective action plans.

- Ensure compliance with applicable maritime safety, quality, and regulatory protocols across operations.

- Liaise with stakeholders on operational status, risks, and mitigation measures.

- Oversee documentation, reporting, and performance metrics for the programme.

- Manage and supervise operational teams and vendor personnel to maintain service and delivery standards.

- Support continuous improvement initiatives to enhance operational efficiency, guest experience, and cost-effectiveness.

Required Qualifications

- Bachelors degree in maritime studies, operations management, hospitality, or a related field; a postgraduate qualification is an advantage.

- 8-12 years of experience in operations management, with demonstrated experience in cruise ship operations, passenger vessel operations, or the marine hospitality sector.

- Strong knowledge of cruise operations, itinerary planning, port coordination, and onboard service delivery.

- Demonstrated experience managing cross-functional teams and vendor ecosystems.

- Working knowledge of maritime regulatory, safety, and compliance requirements.

- Proficiency in project management and operations tracking tools.

Preferred Attributes

- Strong leadership, coordination, and problem-solving skills.

- Ability to manage complex operations under pressure and against tight schedules.

- Excellent stakeholder management and communication skills.

- Fluency in English.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.