CS & Operations

Job Opportunity: Customer Service & Operations Officer

Sonic Total Logistics (Thailand) Co., Ltd. is seeking a proactive and dedicated Customer Service & Operations Officer to join our team.

About us
Sonic Total Logistics (Thailand) Co., Ltd is a logistics and freight forwarding company dedicated to delivering integrated supply chain solutions. With our expertise in cargo forwarding and international logistics, we pride ourselves on providing reliable, efficient and customer-focused services to businesses across diverse industries. Our commitment to excellence and innovation has established us as a trusted partner in the freight and cargo forwarding sector throughout Thailand and beyond.

Job Responsibilities

• Coordinate with clients from start to finish, ensuring a seamless end-to-end service experience.
• Communicate and collaborate effectively with overseas teams and global partners.
• Verify and manage all relevant documents for import and export customs clearance.
• Provide continuous and timely operational updates to clients.
• Oversee day-to-day logistics operations to ensure smooth and accurate execution.

What we're looking for

• Relevant qualification or certification in logistics, supply chain management or freight forwarding is preferred

• Proven experience in customer service, logistics operations or freight forwarding environments

• Strong knowledge of freight forwarding processes, shipping documentation and international trade procedures

• Proficiency in using logistics software systems and Microsoft Office applications

• Strong interpersonal and communication skills with a customer-centric mindset.

• Fluent in English for professional written and verbal business communication.

• Strong problem-solving abilities with the capacity to perform well under pressure.

• High level of responsibility, including readiness to assist clients and resolve urgent issues outside of normal working hours when necessary.

Benefits & Perks

• Social Security.
• Annual New Year Party.
• Annual Company Trip.
• Performance-Based Annual Bonus.
• Etc.

Apply now
If you are a motivated professional with experience in customer service and logistics operations, and you are ready to make a significant contribution to a growing freight forwarding company, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this opportunity with Sonic Total Logistics (Thailand) Co., Ltd.