CS & Sales Intern

Job Description – CS & Sales Intern

Position: CS Intern
Department: Customer Service & Sales
Employment Type: Internship
Duration: 1 year
Location: Gurugram

About the Role

We are looking for an enthusiastic and proactive CS & Sales Intern to support our Customer Service and Sales team. The intern will assist in handling customer queries, generating leads, following up with prospects, and supporting day-to-day sales activities.

Key Responsibilities

• Handle customer queries through phone, email, WhatsApp, and other communication channels.
• Contact prospective customers and explain products.
• Maintain and update customer databases.
• Coordinate with internal teams to ensure timely resolution of customer requirements.
• Collect customer feedback and share relevant insights with the team.
• Prepare daily/weekly reports related to calls, leads, and follow-ups.

Required Skills

• Good verbal and written communication skills.
• Customer-focused and positive attitude.
• Basic knowledge of MS Office/Google Workspace.
• Good follow-up and interpersonal skills.
• Ability to convince and engage customers.
• Strong organizational and time-management skills.
• Willingness to learn customer relationship management.
• Basic knowledge of CRM tools will be an advantage.

Eligibility

• Pursuing or recently completed BBA, B.Com, MBA, or any relevant degree/course.
• Freshers and candidates looking for internship experience are welcome.
• Good communication skills and a willingness to work in a target-oriented environment.

Key Learning Opportunities

• Practical exposure to Sales & Business Development.
• Customer relationship and communication management.
• Lead generation and conversion techniques.
• CRM and sales reporting.
• Professional communication and negotiation skills.

What We Offer

• Hands-on experience in Sales & Customer Service.
• Mentorship and on-the-job learning.
• Certificate of Internship upon successful completion.
• Opportunity for Pre-Placement/Full-Time Employment based on performance.
• Exposure to a professional and growth-oriented work environment.

Pay: ₹16,500.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person