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About the role

The Customer Service & Sales Executive will play a key role in caring for and responding to customer inquiries, coordinating throughout the patient service journey, following up with customers and leads, and converting inquiries into appointments, consultations, and service usage while maintaining high standards of customer service.

Key responsibilities

• Receive and respond to customer inquiries quickly and professionally through telephone, LINE, Social Media, Email, Website, and in-clinic contact
• Welcome and serve patients and customers at the clinic with courtesy, friendliness, and professionalism
• Care for customers from initial contact, information provision, appointment booking, consultation, service usage, through to post-service follow-up
• Follow up with new leads, existing customers, and customers with service potential consistently to increase sales closure rates, repeat service usage, and customer base retention
• Provide accurate and clear information about clinic services including GP consultations, aesthetic procedures and treatments, packages, promotions, services, and pricing
• Analyze and understand customer needs and recommend appropriate services, forwarding medical or clinical questions to relevant doctors or medical personnel
• Record and maintain data, inquiries, leads, appointments, customer follow-ups, customer contact, and sales activities accurately and up-to-date through CRM systems, appointment systems, and clinic management systems
• Coordinate with doctors, nurses, therapists, and relevant team members to ensure patients and customers receive a smooth service experience
• Follow up with customers after consultation or treatment as appropriate to build satisfaction and encourage repeat service usage
• Handle customer complaints and issues professionally and forward medical, clinical, or complex issues to appropriate responsible persons

About you

• Minimum 2 years of experience in medical clinics, GP clinics, aesthetic clinics, wellness clinics, hospitals, or related health businesses
• Experience in Customer Service, Clinic Sales, Patient Coordinator, Front Desk, or Sales Administration
• Good understanding of clinic operations and Customer/Patient Journey
• Able to use CRM, Clinic Management Software, appointment systems, LINE, Social Media, Email, and related digital communication tools
• Good English communication skills in both speaking and writing
• Able to communicate with Thai and foreign customers with courtesy, confidence, and professionalism
• Sales skills, customer follow-up, negotiation, and customer relationship management abilities
• Able to convert customer inquiries into appointments, consultations, service usage, and repeat service usage
• Good work management skills, able to manage inquiries, customers, and multiple tasks simultaneously
• Positive personality, professional, enthusiastic, and service-minded

About us

MedConsult Clinic is a clinic providing general medical practice (GP) services and aesthetic services, serving both Thai and foreign customers in Bangkok.