CS-GENERAL

The Inside Sales Specialist/Customer Service position works hand-in-hand with customers and Outside Sales Representatives to ensure that product needs are processed accurately and in a timely manner. They deliver strong customer service and a willingness to expand their product knowledge to best help the needs of our customers.

Essential Duties and Responsibilities

• Build relationships with customers who are calling in and placing product orders.
• Interact with customers before, during, and after a sale, including taking phone orders and servicing walk-in customers.
• Ensure that customer orders are entered and processed in a timely manner.
• Verify order delivery method for accuracy.
• Coordinate customer sales orders with Outside Sales Representatives.
• Identify customer needs and suggest products that best fit their needs.

Minimum Requirements

• Plumbing and/or heating knowledge
• Great communication and problem-solving skills.
• Business math skills with understanding of profit margins
• Willingness to learn new product knowledge.
• High school diploma or GED preferred.
• Minimum of 2 years' experience in a similar position preferred.

Physical Demands

• The physical demands described here are a sample of those that must be met by an employee to successfully perform the essential functions of the job.
• May occasionally lift up to 25 lbs.
• Regular use of arms, hands and fingers to feel, grasp, type and reach.
• Ability to sit at a computer terminal for an extended period time.
• Close vision requirements due to computer work.

Work Environment

• Office atmosphere. Light to moderate noise (white noise, phones, printers, etc.)

Benefits

• As a leader in our industry, Goodin Company is able to offer a competitive benefits package which includes, medical, dental, vision, disability, retirement savings plan with Company match, profit sharing, paid time off, and more.

Goodin Company is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, military or veteran status, and any other characteristic protected by applicable regional, state or federal law.

The physical demands and work environment are representative of those that an employee encounters while performing the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to contain a complete list of tasks and responsibilities related to this position. Goodin Company reserves the right to amend this document to meet legal, business and organization requirements as necessary.