Cs Manager

Candidate Should have handles end-to-end SCM For atleast one manufacturing plant Independently for 4-6 years

Roles & Responsibilities

1. Act as the single point of contact for customers, managing the end-to-end order cycle from receiving POs to creating Sales Orders.
2. Collaborate with Marketing and customers to finalize, release, and track sales forecasts (Budget vs. Actuals).
3. Ensure On-Time In-Full (OTIF) delivery, confirm expected delivery dates, and drive on-time payment collections.
4. Maintain accurate documentation for internal and external quality audits, and conduct regular customer satisfaction surveys.
5. Oversee end-to-end internal and external warehouse operations, including material receipt from Clean rooms and sample deliveries.
6. Conduct strict daily, weekly, and monthly system vs. physical stock reconciliations for Finished Goods (FG).
7. Roles & Responsibilities System (WMS) transactions to ensure 100% material traceability.

Preferred Candidate Profile

Experience & Functional Skills

1. Engineering graduate (B.E. / B.Tech) with a minimum of 15 years of relevant industrial experience.
2. Comprehensive expertise in managing Customer Service, Warehouse operations, and end-to-end Logistics.
3. Proficiency in CRM software, order reconciliation, and Customer Experience Management.
4. Deep understanding of Warehouse Management Systems (WMS) and advanced Inventory Optimization techniques.
5. Proven track record in Secondary Freight cost reduction and Service Level Agreement (SLA) management.
6. Hands-on experience implementing and maintaining Health, Safety, and Environment (HSE) guidelines.
7. Experience coordinating with sterilization vendors or handling clean room materials is highly advantageous.

Leadership & Behavioral Traits

1. Exceptional analytical and problem-solving abilities to independently drive efficiency projects.
2. Strong stakeholder management skills for effective cross-functional collaboration (Marketing, Planning, Finance, Production).
3. Excellent negotiation skills for dealing with external vendors, transporters, and customers.
4. Demonstrated ability to lead by example, inspire, and motivate a high-performing team.
5. Strong commitment to fostering accountability and ownership among direct reports.
6. Excellent coaching and mentoring skills to develop team members and meet KPIs.
7. Experience & Functional Skills ocus on building and maintaining long-term professional relationships.