CS Ocean Export (Contract)

Job Scope

1. To support the team on covering overall operations issue.
2. Responsible for all General customers and other key accounts that is assigned at the discretion of the BU Head of Customer Service
3. Call forward coordination and service decision that meets the customer requirements and maximizes profit for DSV
4. Attend to all customers’ inquiries via the telephone, fax or email, and to respond timely and accurately to their queries
5. Make the booking with shipping lines
6. Liaise and well communicate with customer and all related parties (i.e. shipping lines, subcontractors, Document processing team, Invoicing team) for assigned shipments/accounts
7. Follow up for missing documents with customers
8. Follow-up on orders taken and advice customers on their shipment status and details immediately upon receiving shipment details
9. Communicate and resolve with the customer on exceptions and incidents – invoice, service, irregularities
10. Highlight or update any irregularities or problems to Customer Service Supervisor General for Seafreight for corrective action and measures
11. Adhere to all customer specific SOPs and standard processes
12. Attend customer introductory and ad hoc meetings at the request of line supervisor/ manager if required
13. Create and maintain a cordial business relationship with customers
14. Promote, present and adhere to DSV’s professionalism and policies at all times
15. To ensure that job completely created in CW1 with necessary & correct data.
16. To monitor completeness & correctness on Data Quality, KPI & Milestone within timeline.
17. To ensure cost / WIP accuracy input on CW1.
18. To report significant increase / decrease / new business on monthly basis to superior
19. To request new client code for CW1 system to Amin/IT Dept
20. To request credit application to Account Dept as per request from customer for nominated shipment

Position Requirement

1. Bachelor’s degree any related field

2. Have an experience 1-3 years in field CS Import & Export at a business freight forwarder

3. Good MS.Office

4. Good skill Interpersonal

5. Good Skill English

6. Able work at Romklao Office