CS Specialist

Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Job Summary职位简介 This role will be primarily responsible for handling the whole cash cycle process within the assigned business segment, to meet company business growth strategy and be compliant with related polies and guidelines.

What will you do? (Responsibilities) 需要您做什么 Order Entry Process

• Screen the order readiness according to SOP to secure sales contracting compliance, incl. T&C / Special Price / Credit / 3P / etc.
• Enter sales order correctly and effectively in SAP; update the status regularly eg. CRD and necessary memo remarks.

PO Ordering Process

• Place PO to correct parties and monitor the target date for each PO.
• Provide accurate SOF (Sales Order Form) to each party

Export Contral Review Process

• Pre-check on EUS (End User Statement) qualification
• Enter qualified Matters in Legis way
• Quick response on any tasks assigned including matter close in Legisway
• Sales Forecast Preparation Provide high quality monthly sales forecast and keep it up to date.

Revenue Driven

• Monitor the backlog status and keep close touch with sales team, distributors, customers and factories to promise on-time delivery and revenue recognition
• Detect risks and propose solutions or ask for higher level support during the revenue driven

Delivery Process

• Monitor factories delivery status and inform sales team or customer to pay in advance.
• Daily on-time payment check to ensure on time delivery
• Close loop on VAT dispatch and AR collection.

Lean business

• Eager to learn systematic business system on lean
• Learn to use lean tools to improve daily work and propose process optimization ideas

Reporting

• Good reporting skills to support business analysis is preferred.

Other tasks assigned

What do we expect from you? 我们对您的期待

• Must have 基本要求
• Bachelor degrees or above
• 3-5 years’ experience in order-to-cash process, with ERP project implementation experience as a plus
• Strong learning agility
• Excellent interpersonal skills
• Sensitive on numbers and good logic
• Excellent oral and written English
• Nice to have 额外优势
• Experience on lean
• Experience on data analysis and reporting independently
• Experience on being a trainer
• Experience on organizing an event
• CS experience on service or channel business