CSC Ambassador

Department: Client Service

Position: CSC Ambassador

Location: Myeongdong Flagship Store 4F

Reporting To: E-commerce Manager, Korea

Market Coverage: Korea

Roles and Responsibilities

1. Customer Service & Support

• Provide inbound and outbound customer care and support to local customers via phone, email, and digital channels (e.g., live chat).
• Provide information and guidance on brand products, services, and purchases.
• Support e-commerce customer orders, deliveries, exchanges, and returns.
• Coordinate with logistics and relevant departments to ensure smooth customer service.
• Handle customer inquiries related to retail stores and repair services, including communication with external parties.
• Handle customer complaints and support issue resolution .

2. Direct Sales & Clienteling

• Drive direct sales by recommending suitable products and providing purchase consultations based on customer needs.
• Identify sales opportunities through inbound and outbound customer interactions.
• Strengthen customer relationships and create additional sales opportunities through clienteling activities.
• Support sales growth through customer outreach for new product launches and key campaigns.

Requirements

• Minimum 2 years of experience in customer service or a related field.
• Good communication skills in handling customer inquiries via phone, email, and chat.
• Customer-oriented mindset with strong problem-solving skills.
• Detail-oriented with the ability to handle tasks accurately.
• Ability to work collaboratively with team members and relevant departments.
• Basic proficiency in MS Office.

Preferred Qualifications

• Customer service experience in luxury or premium brands.
• Experience using CRM and customer service systems, such as Salesforce.
• Experience in product recommendations and direct sales.
• Ability to communicate in English.