CSD Executive - Kharian

CSD Executive – Kharian

Location: Kharian
Employment Type: Full-time
Experience: 3–5 years in Real Estate Sales

Job Summary:
We are looking for a professional and customer-focused CSD Executive to handle customer queries, complaints, follow-ups, documentation, and day-to-day customer service operations at our Kharian office.

Key Responsibilities:

• Welcome and assist customers professionally.
• Handle customer inquiries through walk-ins, calls, and other communication channels.
• Resolve customer complaints and coordinate with relevant departments.
• Maintain accurate customer records and documentation.
• Follow up with customers regarding payments, requests, applications, and pending matters.
• Coordinate with Sales, Accounts, Operations, and other departments for timely resolution of customer issues.
• Prepare and maintain daily/weekly customer service reports.
• Ensure proper filing and updating of customer data.
• Maintain a professional relationship with customers and provide timely responses.
• Escalate complex issues to the relevant supervisor/manager.
• Perform other duties assigned by management.

Requirements:

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
• 1–3 years of experience in customer service, front desk, sales support, or a similar role.
• Excellent communication and interpersonal skills.
• Good command of English and Urdu; Punjabi will be an advantage.
• Proficiency in MS Office, particularly Excel and Word.
• Professional appearance and customer-oriented attitude.
• Strong follow-up, coordination, and problem-solving skills.
• Real estate/customer service experience will be preferred.

Key Skills:
Customer Handling | Communication | Complaint Resolution | Follow-up | Documentation | Coordination | MS Office | Reporting | Customer Relationship Management

Work Location: In person

Work Location: In person