CSE (Customer Support Executive)

Job Title: Customer Support Executive – Quick Commerce

Job Summary:
We are looking for a responsible and customer-focused Customer Support Executive to manage customer orders for our quick-commerce electronic platform. The role involves confirming orders with customers, checking product availability with vendors, coordinating delivery partners, and ensuring that orders are processed and delivered as quickly as possible.

Key Responsibilities:

• Receive and review customer orders placed through our quick-commerce platform.
• Call the customer immediately to confirm the product, quantity, delivery address, and order requirement.
• Confirm whether the customer is ready to proceed with the order.
• Contact the respective vendor and check product availability.
• Once the product is confirmed, check for delivery partner availability.
• If a delivery partner is not available through the vendor, book Porter from the company side.
• Coordinate with the vendor and delivery partner to ensure timely pickup and delivery.
• Keep customers updated regarding their order status when required.
• Handle customer queries related to products, orders, availability, and delivery.
• Follow up on delayed, pending, or problematic orders.
• Update order status and relevant information in the company's system/CRM.
• Coordinate with vendors, delivery partners, and internal teams to resolve order-related issues.
• Maintain accurate records of customer confirmations, vendor availability, and delivery updates.
• Complete other customer support and operational tasks assigned by management.

Requirements:

• Laptop is mandatory.
• Diploma / Any Graduate.
• Freshers and experienced candidates can apply.
• Telugu and English communication skills are required.
• Good verbal communication and customer-handling skills.
• Basic computer knowledge and ability to use WhatsApp, email, CRM, and online applications.
• Good coordination, follow-up, and problem-solving skills.
• Ability to work in a fast-paced quick-commerce environment.
• Should be responsible, patient, and comfortable handling multiple orders.
• Willingness to coordinate with customers, vendors, and delivery partners.

Job Details:

Job Role: Customer Support Executive
Industry: Quick Commerce – Electronics
Job Type: Full-Time
Work Type: Office-Based
Laptop: Mandatory
Experience: Freshers / Experienced
Languages: Telugu,Kannada,Hindi and English
Target: No Sales Target / No Target Pressure
Salary: Based on experience
Location: Koramangala,Bangalore
Shift: 10-7

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person