CSE (Customer Support Executive)

CUSTOMER SUPPORT EXECUTIVE – VOICE PROCESS
Company Name: Archishtech Solutions
Work Location: Techno Cube, Varthur Road, Thubarahalli, Bengaluru – 560037 (Work from Office)
Interview Mode: Virtual / Online Interview
Position Overview
Archishtech Solutions is hiring dedicated Customer Support Executives for an outbound voice process. The role focuses on connecting with insurance policyholders, guiding them through required medical examinations, and coordinating appointments to ensure smooth policy activation.
Key Information & Compensation

• Designation: Customer Support Executive
• Process: Outbound Voice
• Interview Process: Virtual Interview (Attend remotely)
• Qualification: PUC / Any Graduate
• Experience: Experience preferred
• Gender: Male & Female candidates welcome
• Gross Salary (CTC): ₹18,000 – ₹22,000 per month
• In-Hand Salary: ₹15,032 – ₹18,370 per month

Work Schedule & Shifts

• Shift Timings (Rotational):
• 09:00 AM – 06:00 PM
• 10:00 AM – 07:00 PM
• 11:00 AM – 08:00 PM
• Weekly Off: Rotational Offs

Key Responsibilities

• Outbound Client Communication: Proactively contact policyholders whose insurance plans require mandatory medical assessments.
• Customer Guidance: Explain the purpose and benefits of completing medical check-ups during the approval stage.
• Query Resolution: Address customer questions, clarify doubts, and handle objections with accurate information.
• Appointment Management: Schedule and coordinate diagnostic check-ups between clients and authorized centers.
• Tracking & Follow-up: Monitor completion timelines for appointments and medical report submissions.
• System Logging: Maintain detailed records of calls, appointments, and statuses in the CRM.
• Cross-Team Collaboration: Work alongside internal underwriting and support teams to resolve processing delays.

Requirements & Skills

• Strong verbal communication skills in both English and Hindi.
• Proficiency in client handling, phone etiquette, and problem-solving.
• Comfortable working outbound calling workflows and rotational shift timings.
• Strong organizational and follow-up capabilities.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Experience:

• Tele calling: 1 year (Preferred)

Language:

• Hindi and English (Required)

Work Location: In person