CSE (Customer Support Executive)

Job Description – Customer Support Executive

Job Title: Customer Support Executive

Job Summary:
We are looking for a Customer Support Executive to provide excellent customer service by handling customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle customer queries through calls, emails, and chats.
• Resolve customer concerns promptly and professionally.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the concerned department when required.
• Follow company policies and quality standards while assisting customers.
• Achieve individual and team performance targets.
• Build and maintain positive relationships with customers.
• Provide accurate information about company products and services.

Required Skills:

• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer knowledge and proficiency in MS Office.
• Ability to work under pressure and manage multiple tasks.
• Customer-focused attitude with a positive approach.

Qualification:

• Graduate or Undergraduate (depending on company requirements).
• Prior experience in customer service or a BPO is preferred but not mandatory.

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Location:

• Gwalior, Madhya Pradesh (Preferred)

Work Location: In person