CSE (Customer Support Executive)

Job Title: Customer Support Executive CSE

Location: HSR Layout, Bengaluru

Working Days: Monday to Saturday

Working Hours: Timings: 9.30AM to 6.30PM

Job Summary:

We are looking for a dedicated and detail-oriented Customer Support Executive to join our support team in Bengaluru. In this role, you will be the primary point of contact for our customers, managing both voice calls and email tickets. You will play a crucial role in resolving customer queries by following standard operating procedures (SOPs), collaborating with internal teams, and ensuring all tickets are resolved within the defined turnaround time (TAT).

Key Responsibilities

• Omnichannel Support: Handle inbound and outbound customer voice calls and manage email tickets efficiently using our internal ticketing tool.
• SOP Adherence: Review, update, and execute specific account actions strictly in accordance with established Standard Operating Procedures (SOPs).
• Ticket Lifecycle Management: Own customer issues from initial contact to resolution, ensuring all tickets are accurately updated and closed within the mandated Turnaround Time (TAT).
• Cross-Functional Collaboration: Coordinate and follow up actively with internal departments—including Operations, Technical, Compliance, and IT teams—to resolve complex customer requirements.
• Data Documentation: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken within the ticketing system.

Required Qualifications & Skills

• Education: Graduate or diploma holder in any stream.
• Experience: Minimum 1–3 years of experience in a customer support role handling voice calls, email management, or chat support.
• Technical Skills: Hands-on experience working with standard customer ticketing tools (e.g., Zoho, Zendesk, Freshdesk, or similar enterprise CRM software).
• Communication: Excellent verbal and written English communication skills; fluency in local or regional languages is a strong advantage.
• Problem Solving: Strong analytical abilities to understand customer issues and align them with technical or compliance workflows.
• Time Management: Highly organized with a proven track record of meeting strict SLA and TAT targets.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A collaborative, inclusive, and dynamic working environment.

Looking for Immediate Joiner

Pay: ₹300,000.00 - ₹350,000.00 per year

Work Location: In person