CSE (Customer Support Executive)

Job Title: Customer Support Executive
Company: Unicrete Building Solutions India Pvt. Ltd.
Location: Kirti Nagar, Delhi (Blue Line)
Experience Required: 1–2 Years
Qualification: Graduation (Mandatory)
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 6:30 PM

We are looking for a proactive and customer-oriented Customer Support Executive cum Telecaller to handle customer queries, manage the IndiaMART portal, and generate sales opportunities through telecalling and online business portals.

Key Responsibilities:

• Handle incoming customer calls and respond to queries regarding products, pricing, orders, and other requirements.
• Manage the IndiaMART portal, respond to enquiries, and follow up with potential customers.
• Make outbound calls to prospective customers to generate leads and drive sales growth.
• Manage enquiries received through IndiaMART and other online business portals.
• Follow up with leads, share product details and quotations, and coordinate with the sales team to convert enquiries into orders.
• Maintain records of customer interactions, leads, follow-ups, and sales enquiries.
• Ensure timely responses to customers and maintain good customer relationships.

Requirements:

• Good communication and telecalling skills.
• Basic computer knowledge and proficiency in MS Excel.
• Experience in handling IndiaMART or other online B2B portals will be preferred.
• A customer-focused approach with the ability to follow up on leads and support sales growth.

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person