CSE (Customer Support Executive)

Customer Service Executive – US/Canada Healthcare Voice Process

Company: Sembridge | Location: Powai, Mumbai

Job Description

Sembridge is hiring Customer Service Executives for its US/Canada Healthcare Voice Process in Powai, Mumbai. Freshers are welcome to apply. Candidates with good English communication skills, strong listening abilities, and a customer-focused approach are encouraged to apply.

Job Details

• Job Title: Customer Service Executive
• Process: US/Canada Healthcare Voice Process
• Location: Powai, Mumbai
• Experience: Freshers eligible
• Qualification: HSC / Graduate
• Salary: ₹25,000–₹35,000 per month (maximum, based on interview performance)
• Age Limit: Up to 40 years
• Working Days: 5 days a week
• Weekly Offs: 2 rotational offs
• Shift: US/Canada time zones

Key Responsibilities

• Handle inbound and outbound customer calls related to healthcare services.
• Understand customer concerns and provide accurate information and appropriate resolutions.
• Maintain a professional, courteous, and empathetic approach while interacting with customers.
• Update customer information and call details accurately in the system.
• Meet quality, productivity, and customer satisfaction targets.
• Maintain strict confidentiality of customer and patient information.

Eligibility Criteria

• HSC or Graduate candidates can apply.
• Freshers are welcome; training will be provided.
• Good spoken English with a clear, neutral accent.
• Strong communication, listening, and basic computer skills.
• Willingness to work in US/Canada time zones and rotational shifts.
• Ability to handle customer queries professionally.

Preferred Candidate Locations

Candidates residing in or around the following locations are preferred:

• CST
• Mira Road
• Dombivli
• Vashi

Please note: The job location is Powai, Mumbai. Candidates should be comfortable commuting to the work location.

Salary & Benefits

• Monthly salary up to ₹35,000, depending on interview performance.
• Training provided for freshers.
• Two rotational weekly offs.
• Opportunity to build a career in the healthcare customer service industry.

Apply Now!
Email id :- [email protected]

If you have good English communication skills and are looking to start your career in customer service, apply for this opportunity with Sembridge.

Pay: ₹25,000.00 - ₹35,000.00 per month

Education:

• Bachelor's (Required)

Location:

• Powai, Mumbai, Maharashtra (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person