CSE (Customer Support Executive) _ Hybrid

beGalileo is looking for a Customer Support Executive who can provide excellent support to parents, students, teachers, and internal teams. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle queries professionally and efficiently.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, email, and other communication channels.
• Provide timely and effective support to parents, students, and teachers.
• Coordinate with internal teams to resolve customer and technical issues.
• Assist with scheduling and coordination between parents and teachers.
• Follow up on pending queries and ensure timely resolution.
• Maintain a professional and positive relationship with customers.
• Identify recurring issues and escalate them to the relevant team when required.
• Ensure a high level of customer satisfaction and minimize escalations.

Requirements

• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving skills.
• Customer-oriented attitude with a willingness to help.
• Ability to handle multiple queries and tasks efficiently.
• Basic computer and technical skills.
• Good knowledge of MS Office and communication tools.
• Prior experience in customer support, customer service, or a similar role is preferred.
• Candidates who can join immediately or within a short notice period are preferred.

What We Offer

• Hybrid work model – 3 days office + 2 days work from home
• Opportunity to work with a growing EdTech company.
• Professional and supportive work environment.
• Learning and growth opportunities.

If you have excellent communication skills and enjoy interacting with people and solving problems, we'd love to hear from you!

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time

Application Question(s):

• What is your current location?
• What is your current and expected CTC?
• Are you an immediate joiner?

Work Location: Hybrid remote in Bengaluru, Karnataka 560076