YMHS Enterprise Consulting (扬名华商企业咨询）
csm
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
16 September 2026
What they need
Job Description – Technical CSM (Cloud Renewal)
Location: Dubai, UAE Job Type: Full Time
Overview
We are hiring a Technical Customer Success Manager to handle enterprise cloud subscription renewals, account retention and upsell opportunities for our cloud & software license business in Dubai.
Key Responsibilities
- Manage end-to-end cloud & SaaS license renewal lifecycle (Microsoft 365, Azure, AWS)
- Monitor account health, identify churn risk and perform quarterly business reviews (QBR)
- Build long-term relationships with enterprise IT stakeholders
- Resolve technical and subscription-related customer issues
- Drive renewal rate, retention and upsell/cross-sell growth
Requirements
- 2+ years experience in Cloud CSM, Renewal Management or Enterprise Account Management
- Familiar with Microsoft / Azure / AWS subscription & licensing model
- Good technical understanding of cloud services
- Fluent in English
- Cloud certification (Microsoft / AWS) is a plus
- Experience working with global or Middle East enterprise clients is preferred
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