CSM

Role Overview We are looking for a dynamic Customer Success Manager who can act as a strategic consultant to AI Certs partners, help them grow their business, improve market performance, and build long-term engagement. The ideal candidate will understand partner goals, guide them with actionable recommendations, and work closely with them to increase adoption, visibility, and success in their respective markets.

Responsibilities

• Own and manage post-sale relationships with partners, ensuring ongoing satisfaction, engagement, and long-term growth.
• Act as a consultative advisor to partners by understanding their business model, market challenges, and growth goals.
• Serve as the primary point of contact for clients and ensure quick resolution of customer issues, queries, and escalations.
• Conduct regular partner check-ins, business reviews, and strategic discussions to help partners improve market reach, learner engagement, and certification adoption.
• Collaborate with internal teams including Sales, Product, Marketing, and Support to ensure client feedback is heard and acted upon.
• Maintain detailed records of client interactions, renewals, opportunity tracking, and follow-ups in CRM.
• Help optimize onboarding and customer journey touchpoints to deliver a consistent, smooth, and high-quality customer experience.

Qualifications

• 3+ years of proven experience in Customer Success, Account Management, or related client-facing roles.
• Demonstrated ability to drive partner growth, enablement, and business performance through consultative relationship management.
• Exceptional verbal and written communication skills with the ability to present ideas clearly and persuasively.
• Strong attention to detail, with the ability to ensure that follow-ups, commitments, and customer actions are tracked accurately.
• Experience working with international clients, preferably across the EMEA region.
• Proficiency in using CRM systems such as HubSpot, Salesforce, or similar tools.
• Proactive mindset with a passion for solving customer problems and exceeding expectations.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.