JungleWorks

We are looking for a Customer Success Intern to support our team in managing client relationships, resolving customer queries, driving product adoption, and ensuring a smooth customer experience. This role will give you hands-on exposure to customer communication, SaaS products, account management, and client success.
Selected Intern's Day-to-day Responsibilities Include
<ul>
<li>Assist in managing client accounts and maintaining regular communication with customers.</li>
<li>Support the onboarding and implementation process for new clients.</li>
<li>Understand customer requirements, challenges, and product needs.</li>
<li>Respond to customer queries and coordinate with relevant internal teams for resolution.</li>
<li>Follow up with clients to ensure timely resolution of issues and requests.</li>
<li>Assist in monitoring customer engagement, product usage, and account health.</li>
<li>Support the team in identifying opportunities to improve product adoption.</li>
<li>Conduct regular client follow-ups and account health checks.</li>
<li>Coordinate with Product, Tech, Support, Sales, and Operations teams to resolve client issues.</li>
<li>Assist in handling escalations and ensuring proper follow-up until closure.</li>
<li>Collect customer feedback and share relevant insights with the team.</li>
<li>Maintain updated customer information, communication records, and account details in CRM/tools.</li>
<li>Assist in preparing reports related to customer accounts, engagement, retention, and product usage.</li>
<li>Support the team in identifying opportunities for upselling, cross-selling, and account growth.</li>
<li>Take ownership of assigned customer requests and ensure timely follow-ups.</li>
</ul>
About Company: Jungleworks is a tech-loaded solution for your on-demand business. From customer-facing to delivery management and customer engagement platforms, we provide a technology suite for everything. Our product list consists of Yelo, Tookan, Panther, and Hippo.

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