CSNY - Administrative Assistant

Counseling Services of New York (CSNY) is an OASAS (New York State Office of Alcohol and Substance Abuse Services) licensed 822 non-intensive outpatient chemical dependence program in the South Bronx. All current employees who are qualified are encouraged to apply.

Position Duties:

CSNY is hiring a full-time on-site Receptionist/Administrative Assistant to work Monday thru Friday from 10am to 6pm with a 1 hour lunch hour at 1pm, and who will be responsible for the following duties, for which on-the-job training will be provided:

• Monitoring the waiting area of the clinic:
• Ensuring that all waiting patients’ needs are attended to, without delay
• Connecting waiting patients to counselors for scheduled visits
• Ensuring waiting area is neat and orderly
• Ensuring waiting area is properly supplied with food items, coffee, and information materials (brochures, hand-outs, etc.)
• Ensuring every patient who walks in the door signs in on the appropriate sign-in sheet
• Calling supervisor for assistance if waiting area becomes excessively full, or for any other reason which might require the assistance of a back-up receptionist
• Monitoring and ordering office supplies, when needed
• Answering the phone system in accordance with CSNY’s phone policies, forwarding calls, and/or following up with callers to ensure that callers are satisfied by the end of each call
• Entering specialized patient-related information in CSNY’s electronic record keeping system
• Assisting with scheduling patient’s appointments in CSNY’s electronic record keeping system
• Checking in arriving patients in CSNY’s electronic record keeping system
• Providing each entering patient with a Client Daily Service Plan that is properly completed, based on what is scheduled…or modified, as necessary, to address last minute changes
• Regularly using available electronic resources to check initially and/or verify ongoing the financial coverage eligibility of each patient for services (e.g., Medicaid eligibility, private insurance, etc.)
• Monitor and enter data in PTAR system; distribute MetroCard to eligible patients, per related guidelines
• Other duties, as assigned

Reports to: The Receptionist/Administrative Assistant will report to the Program Director, but will support all employees, as needed.

Qualifications:

• At least one year of full-time clerical work experience, preferably in the chemical dependence field
• Proficient in MS Word, MS Excel, MS Outlook, and general computer and internet navigation.
• Positive attitude and friendly, professional demeanor
• Spanish speaking preferred

Counseling Services of New York LLC is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, sex, religion, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation of preference, or physical or mental disability.