CSR ADMIN

Job Responsibilities:

• Handle customer inquiries through phone calls, messages, and other communication channels.
• Assist customers with product inquiries, orders, quotations, and concerns.
• Provide accurate information regarding machineries, equipment, parts, tires, and company services.
• Coordinate customer requests with Sales, Warehouse, Accounting, and other departments.
• Prepare and organize quotations, invoices, delivery documents, and other administrative records.
• Encode and maintain customer and sales-related information.
• Monitor and follow up on customer orders, deliveries, and pending concerns.
• Assist the sales team with administrative and documentation tasks.
• Receive and route incoming calls, messages, and customer concerns to the appropriate department.
• Maintain proper filing and organization of company documents and records.
• Prepare reports and other administrative documents as needed.
• Ensure excellent customer service and maintain good relationships with clients.
• Perform other administrative and customer service duties as assigned.

Qualifications:

• College graduate, preferably in Business Administration, Marketing, or a related course.
• With experience in Customer Service, Admin, Sales Admin, or a similar role is an advantage.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office, particularly Word and Excel.
• Organized, detail-oriented, and able to multitask.
• Customer-oriented, responsible, and professional.
• Willing to work on-site in Bulacan.