CSR - Chat Support Service Representative | No BPO Experience Required - Up to 27k Pay

Chat Support/Non-Voice Representatives

Job Type: Full-time
Industry: BPO / Customer Service
Work Location: On-site

Job Summary

We are currently hiring Chat Support Representatives for a Non-Voice Account to assist customers through live chat, email, and other digital communication platforms. You'll answer inquiries, resolve concerns, process customer requests, and provide accurate information while delivering an excellent customer experience without handling phone calls.

Competitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits

Key Responsibilities

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.

Qualifications

• At least High School or Senior High School graduate.
• Previous BPO, banking, financial services, or customer service experience is an advantage but not required.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer and typing skills.
• Ability to handle confidential information responsibly.
• Comfortable working in a fast-paced environment.
• Willing to work on-site and on shifting schedules, including weekends and holidays when required.

Ready to build your career in the banking and BPO industry? Apply now and become part of our growing customer service team!

Pay: From Php27,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person