CSR

Customer Service Representative FLSA Status: EEOC Classification:

Employment Type: Full Time

Hourly Non-Exempt Administrative Support Worker

Reports to: Lead CSR and/or

Location:

Practice Manager

SUMMARY The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Receives and transmits telephone and fax messages accurately and promptly
• Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
• Prepares health certificates, immunization certificates, and euthanasia certificates
• Prepares client invoices and obtains payment after services are performed.
• Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
• Maintains a polished and professional appearance
• Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES NA

PREFERRED EDUCATION & EXPERIENCE

• High school diploma or equivalent
• Relevant experience with basic office functions within a busy environment
• Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS N/A

Customer Service Representative Job Description 5/2017 COMPETENCIES

• Strong customer service
• Tact and diplomacy
• Strong written and oral communication and comprehension skills
• Flexible work attitude and work habits
• Ability to carry out basic mathematical tasks

COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word

TRAVEL REQUIREMENTS No travel is expected for this position.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.

Customer Service Representative Job Description 5/2017 Job Type: Full-time

Salary: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience Level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly Day Range:

• Monday to Friday
• Weekend availability

Ability To Commute/relocate:

• Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)