CSR

Customer Service Representative (CSR)

Location: Hyderabad

Employment Type: Full-time | Permanent

Department: Customer Service

Job Summary

We are looking for a professional and customer-focused Customer Service Representative (CSR) to manage customer inquiries, resolve concerns, process requests, and ensure a positive customer experience across multiple communication channels.

The ideal candidate will have strong communication and problem-solving skills, maintain a professional and empathetic approach, and coordinate effectively with internal teams to ensure timely resolution of customer concerns. Experience within the Real Estate and/or Property Management industry is preferred.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across different communication channels.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge, investigate, and resolve customer complaints effectively.
• Develop strong knowledge of company products and services to provide accurate information to customers.
• Process customer orders, forms, applications, requests, and other service-related matters.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with internal teams and relevant stakeholders to resolve customer concerns.
• Follow up on customer requests and ensure timely resolution.
• Provide feedback on customer concerns and opportunities to improve customer service processes.
• Support and guide junior customer service representatives where required.
• Maintain high standards of customer satisfaction and professional support.

Requirements

• 2+ years of experience in Customer Service, Customer Support, Customer Success, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong customer handling, problem-solving, and complaint-resolution skills.
• Ability to communicate professionally and empathetically with customers.
• Strong organizational skills with attention to detail and accurate record keeping.
• Ability to manage multiple customer requests and priorities effectively.
• Basic proficiency with CRM systems, email, and standard productivity tools.
• Ability to collaborate effectively with internal teams.
• Experience in Real Estate and/or Property Management is preferred.
• Bachelor’s degree or equivalent qualification is preferred.