CSR

Caroline Home Medical is a Home Medical Equipment company that has been caring for their community’s health for over 25 years. We work closely with physicians and our patients to provide excellent customer service. Our company culture is known for quality, innovation, passion, dependability, and our team’s caring nature. We work hard to foster an excellent work environment, investing a lot of time and resources to promote the growth of each member of our team.

Description:

The Medical Intake Billing Assistant CSR is responsible for providing outstanding customer service, timely and accurate billing activities, including interactions with third party payers, clients, and referral sources.

Reporting Relationship:

Central Process Manager

Responsibilities:

1. Answering phones

2. Monitoring inventory

3. Inputting demographics

4. Processing paperwork for New Referrals, prior authorizations

5. Weekly follow up on paperwork

6. Scanning and filing paperwork

7. Scheduling pickups, deliveries, and services

8. DME Train

9. Utilizing and maintaining task lists

10. Communicating updates with patients and referral sources

11. Working WIP

12. Pickup/Exchanges

13. Participates in surveys conducted by authorized inspection agencies

14. Pursue continuing education programs appropriate to job responsibilities

15. Performs other duties as assigned by your Central Process Manager

Minimum Qualification:

1. High school diploma or equivalent.

2. Effective interpersonal, time management and organizational skills.

3. Strong communication skills in speaking and writing.

4. Organizational skills sufficient to maintain consistently accurate records.

5. Ability to recognize and direct information to the appropriate health care provider.

6. Computer skills that include word processing, and efficient use of the internet and e-mail.

7. Insurance reimbursement knowledge and health insurance billing experience.

8. One year of experience in HME Customer Service.