The Plumbing Gang
CSR Coordinator
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
A$65,000 – A$70,000 / year
Location:
Heathwood QLD, Australia
Work mode:
Onsite
Published on:
20 September 2026
What they need
CSR Marketing Coordinator – Trades Industry (Service Titan experience beneficial)
We’re looking for a motivated CSR Coordinator to help keep our team booked solid and our brand growing. This hybrid role blends inbound and outbound customer service.
What You’ll Do
● Answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts.
● Keep technicians booked ahead with clear scheduling and follow-up calls.
● Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.
What Success Looks Like
● More jobs booked from the right leads.
● Happy customers who leave 5-star reviews.
● Meet KPI's
What We’re Looking For
● 2–4 years in a marketing or CSR role (service/tradie background a plus).
● Confident on the phone with strong communication skills.
● Comfortable with job management software (Service Titan), CRM & email tools
● Organised, proactive, and customer-first.
This is a growth role with real impact—your work directly drives revenue, customer experience, and team success.
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