CSR (Customer Service Representative) ADVISOR

• Track product orders and monitor delivery status through courier or postal services.
• Contact customers to confirm product dispatch, delivery status, and receipt of products.
• Follow up with courier and postal service providers regarding pending, delayed, or undelivered shipments.
• Maintain and update daily delivery tracking data in Excel or the company's CRM system.
• Record order details, tracking IDs, dispatch dates, delivery status, and customer feedback.
• Contact customers after delivery to confirm product receipt and provide post-service support.
• Handle customer queries related to product delivery, shipment delays, and order status.
• Identify delivery issues and coordinate with the concerned team to resolve them.
• Prepare daily reports on delivered, pending, returned, and undelivered products.
• Ensure all customer records and delivery updates are accurate and up to date.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person