CSR (Customer Service Representative)

Macro Foods is a small business in Chatham, ON. Our goal is to Serve the community fresh, healthy, chef prepared meals. We also serve protein shakes and sell supplements and healthy snacks. Customers can walk in and pick up food on the go, or order online direct to their homes anywhere in Ontario!

Our customer service department is seeking an experienced, energetic and capable individual to join our busy team. The successful candidate will be responsible for greeting all customers and explaining our products, using company policy and procedure to solve customer's problems and learning specific questions about products and services in order to deliver accurate information back to customers. We're seeking a self-motivated and organized individual with strong customer service skills who is also an effective multi-tasker. General health knowledge/healthy eating is a bonus.

Responsibilities:

• Greet clients and other visitors in person.
• Answer customers' questions.
• Assist customers who need special assistance.
• Deal with angry or rude visitors.
• Cash handling and checking clients out.
• Answer the phone, take messages, and transfer calls to other staff as necessary.
• Enter information about clients and other visitors into the computer system.
• Must complete safe food handlers certificate within first 2 weeks of employment.

Schedule:

Opening - 10 AM (9am Wednesdays) to 230 PM
Closing - 2:30PM to 7PM
Weekend Shifts - 11AM to 6PM

Minimum Availability Required of 6 shifts per above.
Example:
Monday all day - 2 shifts
Tuesday off
Wed close - 1 shift
Thursday open - 1 shift
Friday off
Saturday and Sunday any time - 2 shifts

Cash Handling, Customer Service, Shake Bar, Cleaning, Assisting Customers, Health Knowledge

Job Type: Part-time

Pay: From $17.60 per hour

Expected hours: 10.0 – 30.0 per week

Application question(s):

• What is your availability and ideal number of hours per week?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person