CSR - Customer Service Representative

Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will possess excellent communication skills. This position offers an opportunity to develop your customer service expertise in a dynamic environment, contributing to customer satisfaction and loyalty.

Responsibilities

• Customer Service — Greet customers, answer questions about fuel type, pricing, store products, and resolve concerns professionally.
• POS Operation — Operate cash register, optical scanners, and Interac machines; process payments (cash, debit, credit, fleet cards).
• Fuel Pump Activation — Activate pumps after payment, assist customers with pump issues, ensure correct fuel dispensing.
• Age‑Restricted Sales — Verify ID for tobacco, lottery, and alcohol (where applicable) in compliance with Alberta law.
• Stocking & Merchandising — Restock shelves, coolers, and displays; maintain price accuracy; assist with receiving inventory.
• Store Cleanliness — Clean counters, spills, pump islands, restrooms, and maintain a neat checkout area.
• Cash Handling — Count cash drawer, reconcile totals at end of shift, ensure accuracy and accountability.
• Safety & Compliance — Follow OHS rules, WHMIS, hazardous materials handling, and store safety procedures.

Skills

• Strong communication skills in English, with the ability to effectively engage with diverse customers.
• Experience in sales, including upselling techniques to maximize customer value.
• Excellent phone etiquette and interpersonal skills to foster positive customer relationships.
• Ability to work well under pressure while maintaining professionalism and patience.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Ability to stand long periods
• Basic math and cash‑handling accuracy
• Customer service experience an asset
• Lift upto 25 lbs

This role is ideal for individuals passionate about delivering outstanding customer service while utilizing their communication and analytical skills in a supportive team environment.

How to Apply

Please submit your resume in‑store or via email ([email protected]). Shortlisted candidates will be contacted for an interview.

Pay: $15.00-$16.00 per hour

Expected hours: 24.0 – 32.0 per week

Benefits:

• On-site parking

Work Location: In person